NetSuite Main Functions | Shearwater Asia
ERP
 
Sales Force Automation
  • Tracking and allocation of territories

  • Routing of lead

  • Opportunity management

  • Creating a quote

  • Input of sales order

  • Upsell manager

  • Offline sales client

  • Extended forecast

  • Merge of the e-mail address / address

  • Buying history

  • Support History

  • Public sales tool

  • Tracking of orders probability

  • Real-time commission report

  • Expiration notification of trade

  • Flexible commission schedule

  • Staged commission

  • Real-time credit card authorization

  • Management of prediction and estimation

  • Competitors of tracking

  • Team selling

Marketing Automation
  • Bulk e-mail

  • Telemarketing management

  • Print Management

  • Direct mail management

  • Campaign creative file cabinet

  • Upsell campaign wizard

  • Personalized message

  • Alternate tag function

  • Campaign schedule

  • Campaign ROI reporting

  • Coupons and cross-selling

  • Customizable online lead form

  • Tracking of queries / promotional code

  • Tracking of campaign

  • Lead source management

  • E-mail campaign marketing management

  • Of target segment created by Purchase history

Customer support management
  • Case Message Center

  • Product of case tracking

  • Tracking of priority

  • Flexible queue management

  • Case assignment of

  • Creating and uptake of e-mail case

  • Online self-service

  • Escalation and notification

  • Automatic escalation

  • Products and services by case tracking

  • Online Customer Center

  • NetAnswers knowledge base

  • Case by toll-time tracking

  • Problem management

Partner Relationship Management
  • Input of order

  • Partner activity report

  • Display of customer case

  • Joint Lead Management

  • Real-time inventory access

  • Promotional discount

  • Public marketing campaign

Real-time dashboard
  • Executive dashboards and role-based dashboards

  • Published possible layout

  • The personalization by drag-and-drop

  • Key performance indicator

  • Simple Search

  • Snapshot of graph and list reports

  • Snapshot from the first custom

  • RSS content feed

  • Dashboard alerts of regular and on-demand

  • Customer Dashboard

  • KPI scorecard

Productivity tools
  • Group Calendar

  • Record of import / export

  • Synchronization with Outlook and Palm

  • Web access agnostic time and place

  • Executive dashboards and key indicators

  • Custom record

  • Spell checker

  • Detection and binding of overlap

  • Expiration date

  • Customizable reports

  • File cabinet

  • Reminder

Customization
  • Customize with click operation

  • Configuration change

  • User rights

  • Real-time dashboard

  • Custom record / table

  • The term

  • Custom code

  • Customer field

  • Customer saved searches

  • Drop-down list

  • Form

  • Customizable roll

  • Customizable dashboard

  • Web site developers kit

  • Publishing and browsing permission of the subject of the report

  • Import of analysis variables

  • Streamlined custom field URL

 

 E-commerce

 

Web store
  • Special pricing

  • Customer specific pricing

  • Inventory integration

  • Subscriptions and Recurring Billing

  • Yikuosige update

  • Coupon processing

  • PayPal integration

  • Credit card processing online

  • Cross-selling

  • Shopping cart

  • Of multi-currency shopping cart and check out

  • Custom checkout form

  • Document sale

  • Confirmation of order

  • Multiple shipment

  • Tax calculation

  • Campaign code incorporation

  • Promotional URL

  • Electronic file / software download

  • Automatic upsell recommended

  • Gift Card

  • Item coupon / discount

Web site
  • Web site hosting

  • Multi-domain hosting

  • Domain-name

  • Multi-domain name routing

  • Meta tag support

  • Page-specific meta tag

  • Public of dynamic list

  • Expanded site construction

  • Online form

  • Multiple-language Web site

Web Analytics
  • Visitor clickstream

  • Visitor browse page

  • See URL ROI report

  • Search term ROI report

  • Site activity

  • Cart abandonment analysis

Customer management
  • Customer self-service

  • Knowledge base access

  • Customer bill payment

  • Customer e-mail of the order relationship

  • Customer transaction history

  • Online case form

Form and the public
  • Case

  • Lead

  • Customer

  • Intranet

  • Extranet

Web Store Development Kit
  • Shopping cart and product

  • Integration

  • Customer Center, which is protected by a password

  • Data transfer via XML

  • Lead, customer information, online incorporation form, such as case

  • Full HTML customization of online form

  • E-mail notification of online lead capture

  • Automatic lead routing rules / workflow

Report
  • Real-time dashboard

  • 100 standard reports

  • Customizable reports

  • Save DOCTOR

  • Report export function

  • Extended analysis function

  • Key performance indicators snapshot

  • Control of the permission in reports share

  • Ad hoc reporting